Return and Refund Policy

At FloristaPearl Garden Thailand, we are committed to providing high-quality rare variegated plants to our customers worldwide. Please review our policy carefully before placing your order.

1. Returns

• Due to the perishable nature of plants, we do not accept returns once the shipment has been delivered.

• If you receive damaged or incorrect items, please contact us within 24 hours of delivery with clear photos of the plants and packaging.

2. Refunds

• Refunds will only be issued under the following circumstances:

• The plants are significantly damaged during transit.

• The wrong plant(s) were delivered.

• To request a refund, email us at [info@floristapearlstore.com] with supporting photos and your order details.

• Refunds will be processed within 7 business days after approval.

3. Shipping Delays or Issues

• We understand that shipping delays can happen due to customs clearance, shipping carriers, or unexpected circumstances beyond anyone’s control.

• If you experience any delays or issues with your shipment, please contact us as soon as possible. We are committed to working closely with you and the shipping provider to resolve the situation promptly and ensure your order arrives in the best possible condition.

Your satisfaction is our priority, and we’re here to assist you every step of the way.

4. Cancellations

• Orders may be canceled within 24 hours of purchase. After this timeframe, orders cannot be canceled as the plants are prepared for export.

If you have any further questions, please contact us at:

WhatsApp: +66994141495

Email: info@floristapearlstore.com

Thank you for choosing FloristaPearl Garden Thailand!